Latvijas Pasts Privacy Policy ← Back

Who are we?

State Joint-Stock Company “Latvijas Pasts”, registration number: 40003052790, address: Ziemelu Street 10, Riga International Airport, Mārupe municipality, LV-1000 (Ziemeļu iela 10, Lidosta "Rīga", Mārupes novads, LV-1000).

Our mission is to provide high-quality postal services throughout Latvia. Our postal workers reach even the most distant farmsteads and we can deliver postal items to any address in the world. We are always available to everyone everywhere.

In addition to traditional postal services, we develop new, innovative offers in order to become our customers' best assistants in their everyday life. We offer a one-stop solution for dealing with all kinds of formalities in an easy and convenient way.

Our resources ensure high quality standards: motivated employees, a unique postal service offices and traffic network, and state-of-the-art technologies. 

 

Your privacy and trust are important to us

Our goal is to inform you as clearly and comprehensively as possible on how and why we use your personal information.

Our goal is to make you feel safe when you disclose your personal data to us. Personal data is any information that can be used to identify an individual.

We take appropriate measures to ensure that your personal data is always safe with us and that your personal data is processed in accordance with applicable data protection laws, our internal policies, guidelines, and procedures. We have also appointed a Data Protection Officer whose task is to monitor that we comply with the requirements, guidelines, and procedures of personal data protection regulations.

It is important for us to be transparent when processing your personal data.

We are committed to protecting your personal information and ensure confidentiality in everything we do. This policy allows you to find out what data we can collect about you, how we will use it, and provides information about your rights and how you can contact us.
From time to time, we need to change our Privacy Policy. Any changes will be published on this site and it will be available to you at any time.

 

What categories of personal data do we collect and why?

Delivery of postal services

We process your personal data to provide you with our basic services – handling and delivery of postal items. If you do not provide us with the necessary personal data, you will not be able to receive our basic services. For more convenient communication, you can choose to indicate your e-mail address and/or phone number.

You can receive an SMS notification about an ordinary postal item addressed to you that we could not deliver to your mailbox by indicating your mobile phone number on a postal item addressed to you. In that case, you will receive an SMS about the ordinary postal item with an invitation to go to the post office.

Categories of personal data

Legal basis

- Personal information (name, surname)

- Contact information (residence address)

 - Payment information if you make a payment by transfer (payment card number)

Service provision

- Phone number

- E-mail address

Your consent

- Type of identity document (passport or ID card)

Our legal obligation to identify individuals

By using our services, you certify that the personal data you provide is accurate and correct. We cannot guarantee the provision of services if you provide inaccurate data.

Delivery of subscription services

We process your personal data to provide you with newspaper subscription services. If you do not provide us with the necessary personal data, you will not be able to receive subscription services. For more convenient communication, you can choose to indicate your e-mail address and/or phone number.

Categories of personal data

Legal basis

- Personal information (name, surname)

- Contact information (residence address)

 - Payment information if you make a payment by transfer (payment card number, account number)

Service provision

- E-mail address

- Phone number

Consent

By using our services, you certify that the personal data you provide is accurate and correct. We cannot guarantee the provision of services if you provide inaccurate data.

Delivery of financial services

We process your personal data to provide financial services, including cash payments and payment by transfer, delivery of pensions, benefits and remuneration at home, payment of utility bills and bills of other service providers, administration of loan and credit applications (transfer to the lender). We are bound by the statutory obligations of financial service providers, including the obligation to identify our customer, namely, we are obliged to determine if you are the person you claim to be.

Categories of personal data

Legal basis

- Personal information (name, surname)

- Contact information (residence address, e-mail address, phone number)

Service provision

- Data of identity document (passport or ID card)

 

- Video surveillance

We perform video surveillance and process your personal data when you visit our post offices, both for your personal safety and the safety of our employees, clients, and property. Video surveillance is carried out in strict compliance with safety and privacy regulations, using modern technology and equipment. Video surveillance records are stored in our systems for up to 3 months.

Categories of personal data

Legal basis

- Biometric data (facial image)

Our legitimate interest and protection of vital interests, including health and life

 

 

- Unaddressed advertising / informative materials

Upon your consent, we inform you of our news and the news of third parties that we supply as advertisements and informative materials. If you want to receive unaddressed advertisements, you must specify it on our website or in one of our post offices. 

Categories of personal data

Legal basis

- Personal information (name, surname)

- Contact information (residence address, e-mail address, mobile phone number)

- Demographic data (age, gender, number of people in the family)

- Socioeconomic data (income, language, number of pets, car)

- Psychographic data (circle of interests, hobbies)

Your consent

Cookies

Cookies are small text files that are created and stored on your – Internet user’s – device (computer, tablet, mobile phone, etc.) when you visit our website. Cookies “remember” your experience and basic information and thus improve the usability of our website.

By using cookies, website usage history data is being processed, problems and deficiencies on the site are detected, user statistics are collected, and comprehensive and easy use of website functionality is ensured.

If you do not want to allow the use of cookies, you can do it by changing your Internet browser settings, however, in this case, the use of our Internet site may be hindered. You can delete stored cookies in your Internet browser settings by deleting the history of stored cookies.

Categories of personal data

Legal basis

- Website user preferences, usage statistics 

Your consent using browser configuration

For more information on our services, go here: http://www.pasts.lv/lv/privatpersonam/

 

From what sources do we collect personal data?

You

We collect the personal data you provide to us prior to the provision of our service, as well as when you visit our post offices (video surveillance), our website (when applying for receipt of direct mail) or our customer self-service portal MansPasts (to prepare postal items).

To whom do we transfer your personal data?

Service providers and cooperation partners

In order to fulfil our obligations towards you, we will transfer your personal data to companies that provide us with services, for example, to send advertising materials. We carefully check all service providers that handle your personal data on behalf of us. We evaluate whether our cooperation partners (data processors) take appropriate security measures to ensure that your personal data is processed in accordance with our assignments, directions, instructions, and legal requirements. These companies do not have the right to use your personal data for any other purpose. We transfer your personal data to third parties who are involved in the provision of our service that you have chosen.

Law enforcement institutions, state and local authorities

In order to comply with the law, we may transfer your personal data to law enforcement agencies (for example, the police) as well as to state and local authorities upon their request. We may also transfer your personal data to law enforcement agencies (for example, courts), as well as to state and local authorities to defend our legal interests in drafting, submitting, and defending legal claims.

 

Transfer of personal data outside the European Union and the European Economic Area (EU/EEA)

We always try to process your personal data in the territory of the European Union and the European Economic Area (EU/EEA). Your personal data is not processed in a country outside of the EU/EEA in order to provide the service you have chosen.

Transfer and processing of personal data outside the EU/EEA can occur if there is a legal basis for that, namely, to fulfil a legal obligation, to conclude or execute a contract, or it is done with your consent, and proper security measures have been taken.

 

How long is your personal data stored?

All personal data obtained from you is stored for as long as you use our services or until you withdraw your consent (if your personal data is processed based on your consent). A longer period of storage of personal data is permissible in order to comply with the statutory requirements on the minimum period of storage of documents or information or to protect our legitimate interests.

Once this period has expired, we will erase your personal data in a secure way or make it unavailable (archiving) or unidentifiable, so that it can no longer be linked to you.

 

How do we protect your personal data?

We ensure, constantly review, and improve security measures to protect your personal data against unauthorized access, accidental loss, disclosure, or destruction. To do that, we use modern technological, technical, and organizational requirements, including through the use of firewalls, intrusion detection, analysis software, and data encryption.

However, we recommend that you comply with the general rules for safe use of computer and the Internet, as well as the requirements for protection and storage of your personal data (in particular, identity documents), and we will not assume responsibility for unauthorized access to your personal data and/or loss of data if it has happened due to your fault or negligence.

 

Your rights

The regulatory framework in the field of data protection gives you a range of rights regarding the processing of your personal data.

- Access to personal data

You have the right to request confirmation from us on whether we process personal data related to you, and in such cases, request access to the personal data that we process about you, or to provide personal information if no provision of direct access is prescribed.

Rectification of personal data

If you believe that the information about you is incorrect or incomplete, you have the right to ask us to rectify it.

- Withdrawal of consent

As far as we process your personal data, based on your consent, you have the right to withdraw your consent to the processing of personal data at any time.

- Objection to the processing of data for the purpose of delivering direct advertisements

You have the right to object to the processing of your personal data for the purpose of delivering direct advertisements at any time.

- Objection to the processing on the basis of legitimate interests

You have the right to object to the processing of personal data that we process based on our legitimate interests, however, we will continue to process your personal data even if you object to it if we have compelling reasons to continue the processing. In order to exercise the above rights, please submit a written application to us or our Data Protection Officer.

- Deletion

Under certain circumstances, you have the right to request us to delete your personal data, but this does not apply to cases where the law requires us to retain data. In order to exercise the above rights, please submit a written application to us or our Data Protection Officer.

- Restriction of processing

Under certain circumstances, you have the right to restrict the processing of your personal data. Please note that if you request to restrict the processing of your data, this may affect your ability to receive our services. In order to exercise the above rights, please submit a written application to us or our Data Protection Officer.

Portability of data

Lastly, you have the to receive or transfer your personal data to another data controller. This right only covers the data that you provided to us on the basis of your consent or agreement, and if the processing is done in an automated manner. In order to exercise the above rights, please submit a written application to us or our Data Protection Officer.

Who can I contact in case I have any questions?

If you have any questions about the processing of your personal data, please contact us.

If you are not satisfied with the answer received, you have the right to file a complaint with the Data State Inspectorate (www.dvi.gov.lv)

Contact information of the company responsible for the processing of your personal data

SJSC “Latvijas Pasts”,
Ziemelu Street (Ziemeļu iela) 10,
Riga International Airport, Mārupe district (Mārupes novads),
LV-1000
info@pasts.lv
Information line:27008001, 67008001

Contact information of the Data Protection Officer

gints.puskundzis@pasts.lv

 

Privacy Policy

Updated on 23/05/2018.

Customer service