Applications on International Postal Items

You can change the initial conditions of delivery and receipt of a registered postal item, if necessary, by submitting a relevant application at the post office and attaching the necessary supporting documents.

For your convenience, we offer the possibility to pay for drawing up the application by making a non-cash payment. Please see additional information here.

International postal item is a postal item received from another country or mailed to an addressee abroad.

A registered postal item is a postal item, for which the sender is issued a receipt confirming that the postal item has been delivered at a place of providing postal services, and which is delivered to the addressee against a signature.

 

Changing the Address of a Postal Item

Changing or specifying the addressee’s address for a registered international postal item.

In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.

The service is ensured for international postal items to be mailed, if the addressee’s state of residence provides such a service (see here for the list of countries that do not provide such a service).

The service can be applied for by the sender, in case they establish, for example, that a wrong address or part thereof has been specified on the postal item (for example, wrong apartment or house number, wrong country etc.).

If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for changing the address of the postal item.

If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage.  

The application must include the following information:

  • The reason for drawing up the application (changing the address)
  • The sender and their address (legible, without abbreviations, as well as the phone number and e-mail)
  • The addressee and their address (legible, without abbreviations, addressee’s data shall be specified in the language of country of delivery or in French/English, as well as the phone number and e-mail)
  • Date of dispatch of the item and the name of the facility of provision of postal services (post office) receiving the item
  • The number of the postal item
  • Additional services (for example, Advice of delivery, “Delivery to the Addressee in Person!”, and other additional services)
  • Insurance amount (in case of an insured item)
  • COD amount (in case of a COD item)
  • Value of the item (specified in the declaration)
  • The new address, to which the item shall be sent, shall be indicated in section “Other information”
  • Section “A copy of a check/receipt is attached to the application” shall be filled in (check “Yes” or “No”)
  • Section “A copy of an additional form is attached to the application (for example, CP 71, CP 72, CN 23, E1, EPG etc.)” shall be filled in; check “Yes” or “No”
  • Description of contents of the item
  • Packing of the item
  • A duplicate of a check/receipt, if a copy of the check/receipt is not attached
  • Date of submitting the application

 

Type of Applications EUR
Changing the Address of a Postal Item (for each Postal Item) 1.75

 You can download the application form here

 

Changing the Addressee of a Postal Item

Changing the addressee of a single registered international postal item.

The service is ensured, if the addressee’s state of residence provides such a service (see here for the list of countries that do not provide such a service).

In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.

If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for changing the addressee.

If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage.

The application for changing the addressee must include the following information:

  • The reason for drawing up the application (changing the addressee)
  • The sender and their address (legible, without abbreviations, as well as the phone number and e-mail)
  • The addressee and their address (legible, without abbreviations, addressee’s data shall be specified in the language of country of delivery or in French/English, as well as the phone number and e-mail)
  • Date of dispatch of the item and the name of the facility of provision of postal services (post office) receiving the item
  • The number of the postal item
  • Additional services (for example, Advice of delivery, “Delivery to the Addressee in Person!”, and other additional services)
  • Insurance amount (in case of an insured item)
  • COD amount (in case of a COD item)
  • Value of the item (specified in the declaration)
  • Section “Other information” shall indicate the full name or title (in case of a legal entity) of the new addressee
  • Section “A copy of a check/receipt is attached to the application” shall be filled in (check “Yes” or “No”)
  • Section “A copy of an additional form is attached to the application (for example, CP 71, CP 72, CN 23, E1, EPG etc.)” shall be filled in; check “Yes” or “No”
  • Description of contents of the item
  • Packing of the item
  • A duplicate of a check/receipt, if a copy of the check/receipt is not attached
  • Date of submitting the application

 

Type of Applications EUR

Changing the Addressee of a Postal Item (for each Postal Item)

1.75
 

 You can download the application form here

Advice of Delivery of the Item (Advice)

The sender may start searching for a registered international postal item that they have mailed no later that within six months after submitting the postal item for postage.

Prior to start searching for a postal item, we ask you to check the status of the item or call the info line for customers of “Latvijas Pasts” – 27008001, 67008001.

If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for searching for a postal item.

If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage.  

The application must include the following information:

  • The reason for drawing up the application (for example, lost, damaged contents, lack of contents)
  • The sender and their address (legible, without abbreviations, as well as the phone number and e-mail)
  • The addressee and their address (legible, without abbreviations, addressee’s data shall be specified in the language of country of delivery or in French/English, as well as the phone number and e-mail)
  • Date of dispatch of the item and the name of the facility of provision of postal services (post office) receiving the item
  • The number of the postal item
  • Additional services (for example, Advice of delivery, “Delivery to the Addressee in Person!”, and other additional services)
  • Insurance amount (in case of an insured item)
  • COD amount (in case of a COD item)
  • Value of the item (specified in the declaration)
  • Section “Other information” shall indicate additional information, if any (for example, account number, to which money shall be transferred in case of a lost postal item)
  • Section “A copy of a check/receipt is attached to the application” shall be filled in (check “Yes” or “No”)
  • Section “A copy of an additional form is attached to the application (for example, CP 71, CP 72, CN 23, E1, EPG etc.)” shall be filled in; check “Yes” or “No”
  • The sender’s preferable action in case of finding the item (for example, to deliver it to the addressee or send it back to the sender), if necessary
  • Description of contents of the item
  • Packing of the item
  • A duplicate of a check/receipt, if a copy of the check/receipt is not attached
  • Date of submitting the application
     
Type of Applications EUR
Advice of Delivery of the Item (Advice) (for each Postal Item) 1.75

Type of application You can download the application form here

 

Changing the COD Amount of a Postal Item

The sender is entitled to decrease or increase the initially established COD amount, without exceeding the insurance amount of the postal item.

The service is ensured for international postal items mailed, if the addressee’s state of residence provides such a service (see here for the list of countries that provide such a service).

If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for changing the COD amount of the postal item.

If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage.  

The application must include the following information:

  • The reason for drawing up the application (chancing the COD amount)
  • The sender and their address (legible, without abbreviations, as well as the phone number and e-mail)
  • The addressee and their address (legible, without abbreviations, addressee’s data shall be specified in the language of country of delivery or in French/English, as well as the phone number and e-mail)
  • Date of dispatch of the item and the name of the facility of provision of postal services (post office) receiving the item
  • The number of the postal item
  • Additional services (for example, Advice of delivery, “Delivery to the Addressee in Person!”, and other additional services)
  • Insurance amount
  • COD amount
  • Value of the item (specified in the declaration)
  • Section “Other information” shall indicate the new COD amount (without exceeding the insurance amount)
  • Section “A copy of a check/receipt is attached to the application” shall be filled in (check “Yes” or “No”)
  • Section “A copy of an additional form is attached to the application (for example, CP 71, CP 72, CN 23, E1, EPG etc.)” shall be filled in; check “Yes” or “No”
  • Description of contents of the item
  • Packing of the item
  • A duplicate of a check/receipt, if a copy of the check/receipt is not attached
  • Date of submitting the application
     
Type of Service EUR
Changing the COD Amount of a Postal Item 1.75

Type of application You can download the application form here

Cancellation (Returning) of a Postal Item

The sender is entitled to receive back the postal item they have mailed. The service can be provided, if the item has not been delivered to the addressee yet.

The service is ensured for international postal items mailed, if the addressee’s state of residence provides such a service (see here for the list of countries that do not provide such a service).

If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for cancellation of the postal item.

If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage.  

The application must include the following information:

  • The reason for drawing up the application (cancellation of the postal item)
  • The sender and their address (legible, without abbreviations, as well as the phone number and e-mail)
  • The addressee and their address (legible, without abbreviations, addressee’s data shall be specified in the language of country of delivery or in French/English, as well as the phone number and e-mail)
  • Date of dispatch of the item and the name of the facility of provision of postal services (post office) receiving the item
  • The number of the postal item
  • Additional services (for example, Advice of delivery, “Delivery to the Addressee in Person!”, and other additional services)
  • Insurance amount (in case of an insured item)
  • COD amount (in case of a COD item)
  • Value of the item (specified in the declaration);
  • Section “Other information” shall indicate additional information, if any
  • Section “A copy of a check/receipt is attached to the application” shall be filled in (check “Yes” or “No”)
  • Section “A copy of an additional form is attached to the application (for example, CP 71, CP 72, CN 23, E1, EPG etc.)” shall be filled in; check “Yes” or “No”
  • Description of contents of the item
  • Packing of the item
  • A duplicate of a check/receipt, if a copy of the check/receipt is not attached
  • Date of submitting the application
     
Type of Service EUR
Cancellation (Returning) of a Postal Item 3.53 + price for each Postal Item
 

To speed up the processing of the application, the sender can pay for the fax service at the post office when submitting the application.

The sender shall cover additional actual costs related to transporting the postal item. “Latvijas Pasts” does not pay back the initially charged return fee, if the sender has paid for the postal item with postage stamps.

“Latvijas Pasts” pays back the initially charged return fee, if the item has not been mailed yet and is located in the post office of dispatch, and has not been transferred to the next postal processing facility.

Type of application You can download the application form here

Changing the Address of Postal Items

Changing or specifying the addressee’s address for an international registered postal item received.

If you are the sender - you can apply for the service contacting the postal operator of the country of dispatch.  

If you are the addressee and you know the tracking number, you can apply for the service at any post office by submitting a completed application.

The application must include the following information:

  • The number of the postal item
  • Sender
  • Full name and contact information (contact phone number and e-mail) of the addressee
  • The initially indicated address, to which the item is addressed
  • The new address, to which the item shall be sent
  • The application is reviewed no later than within three business days.
  • Specifying the Data of the Addressee

The addressee’s data will be specified no later than within three business days.
 

Type of Service EUR
Changing the Address of Postal Items (For each postal item) 1.75

You can download the application form here

 

Changing the addressee of a postal item

Changing the data (name, surname) of the addressee of a single registered international postal item received.

In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.

Postal items, for which the data is not specified within a month from the day of receipt of the postal item at the post office, are returned to the sender.

If the sender of an international postal item is an individual:

  • The addressee must contact the sender
  • The sender shall contact the postal operator of the country of dispatch and specify the addressee’s data of the postal item according to the procedure laid down in the Universal Postal Convention.
  • Upon receipt of such a request from a foreign postal operator, “Latvijas Pasts” shall specify the data

​This service is free of charge for the addressee. If the sender of an international postal item is an individual, this is the only way for the addressee to receive the item.

If the sender of an international postal item is a legal entity:

  • The addressee shall contact the sender, who shall then contact the postal operator of the country of dispatch and specify the addressee’s data of the postal item according to the procedure laid down in the Universal Postal Convention. Upon receipt of such a request from a foreign postal operator, “Latvijas Pasts” will specify the data. ​In this case, this service is free of charge for the addressee.
  • If the addressee is able to prove that they are the recipient of the postal item, they shall submit an application, accompanied by documents certifying ownership of goods (one of the following documents – a payment document, a receipt for postage, a print-out from the on-line store with a detailed description of the order of goods, etc.). Data on several postal items may be included in a single application, but payment must be made for each item

The application for specifying the data (name, surname) of the addressee must include the following information:

  • The number of the postal item
  • Full name of the addressee
  • Personal data and contact information (contact phone number and e-mail) of the addressee
  • Addressee’s full address that is indicated on the postal item
  • Number of documents attached to the application

The addressee’s data will be specified no later than within three business days, and a new Invitation PS22 with the specified data will be placed in the addressee’s mailbox.
 

Type of service EUR
Changing the addressee of a postal item (For each postal item) 1.75

You can download the application form here 

Prolongation of the Storage Term of a Postal Item

The addressee shall be entitled to prolong the storage term of an international postal item received at the post office for up to two months as of the day of receipt.

If you are the addressee and you know the tracking number, you can apply for the service at any post office by submitting a completed application.

The application must include the following information:

  • The number of the postal item
  • Sender
  • Full name and contact information (contact phone number and e-mail) of the addressee
  • Prolonged term of storage of a postal item

One may submit the filled-in application at any post office. The application is reviewed no later than within three business days.

Type of service EUR
Prolongation of the Storage Term of a Postal Item 1.75

*In case of parcels and small packets, additional fee for the storage of the item at the post office is charged – EUR 0.30 per day (excluding holidays and public holidays). Storage fee is not charged for international small packets, the weight of which does not exceed 500 g.

You can download the application form here 

 
 
 

Advice of Delivery of the Item (Advice)

If you are the sender - you can apply for the service contacting the postal operator of the country of dispatch.

If you are the addressee - you have to contact the sender, and they shall contact the postal operator of the country of dispatch.

The application must include the following information:

  • The number of the postal item
  • Full name or title (in case of a legal entity) and contact information (contact phone number and e-mail) of the sender
  • Sender’s address
  • Full name or title (in case of a legal entity) of the addressee
  • The address of the addressee

 

Type of service EUR
Advice of Delivery of the Item (Advice) (for each postal item) 1.75

 You can download the application form here 

Type of service Service fee (EUR) For Postal Items Mailed from Latvia For Postal Items Received in Latvia
Changing the Address of a Postal Item 1.75 Form Form
Changing the addressee of a postal item 1.75 Form Form
Advice of Delivery of the Item (Advice) 1.75 Form Form
Prolongation of the Storage Term of a Postal Item

1.75 + The storage fee for parcels and small packets, the weight of which exceeds 500 g, is EUR 0.30 per day, 

- Form
Changing the COD Amount of a Postal Item 1.75 Form -
Cancellation (Returning) of a Postal Item 3.53 + actual costs Form -

*The service fee includes VAT (21%)

 

Customer service