Taking care to minimise security risks, the fact of item delivery will be registered in smart devices by Latvijas Pasts employees

16.04.2021

Taking care to minimise security risks, the fact of item delivery will be registered in smart devices by Latvijas Pasts employees

In compliance with the epidemiological security measures in place in the country and subject to the rights provided by laws and regulations, in accordance with amendments to the Law on the Management of the Spread of COVID-19 Infection a postal operator is not required to apply the condition laid down in the laws and regulations in regard to the obligation of the addressee to sign for receipt of the postal items that require the recipient’s signature. Therefore, in the future, taking care to minimise security risks, the fact of delivery of such items will be recorded in electronic devices by Latvijas Pasts employees: in smartphones by postmen, in mobile terminals by Eksprespasts couriers and in the electronic signature devices of cash register systems by post office operators. 

Following amendments to the Law on the Management of the Spread of COVID-19 Infection, during the spread of the COVID-19 infection a postal operator is not required to apply the condition laid down in the laws and regulations in regard to the obligation of the addressee to sign in the date and signature area of the informative notice or on the sensor of the signature capturing device if the postal operator, upon using item processing systems which prepare and aggregate the item receipt data, ensures documentary or electronic evidence that the particular item has been delivered.

The conditions of delivery of several types of postal items – registered, insured and express mail items – envisage handing them over to the customer against a signature. This procedure will be maintained also in the future, delivering the relevant items to the customer in person and observing all the necessary security measures.

However, in order to minimise the risk that could be created when customers sign in electronic devices for receipt of items as the spread of COVID-19 continues, the fact of delivery during the spread of the COVID-19 infection will be recorded by the employees of Latvijas Pasts. Postmen will register the delivery of such an item in the smartphone, Eksprespasts couriers – in the mobile terminal and post office operators – in the electronic signature device at the cash register system

This procedure will remain in force until new changes have been made. An analogous system was also in place in the Republic of Latvia during the state of emergency and is in effect in several European countries.

Enhanced personal hygiene measures have been put in place for the personnel of Latvijas Pasts in addition to extra disinfection measures for the equipment. 

If additional restrictions are imposed, Latvijas Pasts will immediately inform you of further actions.

 

About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with around 3,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.


Additional information:
Vineta Danielsone | Senior Public Relations Project Manager
E-mail: pr@pasts.lv; vineta.danielsone@pasts.lv
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Central information line of postal offices