Domestic returns
For business customers, we offer convenient and free returns from anywhere in Latvia – either by courier or via our Parcel Lockers.
Domestic
The recipient can easily and free of charge send an item back using our extensive Parcel Locker network across Latvia. It’s quick, reliable, and convenient for both the customer and the company.
How it works
You can create a return form:
- in the self-service system when applying for the shipment; or
- as a separate shipment intended for return.
When signing up for the service, you can set a time limit during which the return is available – this can be based on either the original shipment’s delivery date or the date the return shipment is created.
If the return shipment is prepared together with the original shipment, a return code can be included in the delivery SMS sent to the recipient.
International
International returns
Offer your customers convenient, free returns from abroad.
Recipients can return a shipment to the sender free of charge by using the postal operator’s network in their country. This service is suitable both for returns on request and as an additional option for all your shipments.
How it works
You can create a return form in the self-service system:
- at the same time as applying for the shipment; or
- as a separate shipment intended for return.
The customer can hand in the return at a convenient location – a customer centre, post office, or another postal service point, in line with the regulations of the country in question.
Available solutions
IBRS (International Business Reply Service)
International reply item: small packet returns up to 2 kg:
- Shipments up to 500 g are delivered to the specified address.
- Shipments from 500 g to 2 kg can be collected at a customer centre or post office.
ERS (Easy Return Solution)
International tracked parcel returns:
- Shipments are delivered by courier to the specified address.
Sign up for the service
International small packet or parcel returns are available in specific countries. The return drop-off location depends on the selected country.
Shipment returns
2.15 €
per shipment
Enable shipment returns for your customers.
Once you sign up for the service, you can start using it straight away:
- Apply via manspasts.lv or by contacting your account manager.
- You’ll receive the shipment number and form to share with the customer.
- You can include a return code in the SMS about shipment collection or delivery.
- You can set a return deadline.
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