You can receive a shipment at a parcel locker if it was created at another postal parcel locker, a Customer Centre, a Post Office, via the self-service website, or in an online store.
At the parcel locker, the shipment is stored for up to 7 days and is trackable.
At the time of delivery, the addressee will receive an SMS with the parcel locker address and a code to open the compartment.
When a shipment is delivered to a Customer Centre or Post Office, the addressee receives an SMS indicating the specific Customer Centre or Post Office where the shipment is available
Receive Your shipment directly into Your hands at the specified address.
If You are not available at the address at the time of delivery, we will leave a delivery notice inviting You to collect the shipment at a Customer Centre or Post Office.
Sign up for e-invitations by providing Your contact details, and You will receive an SMS notification when it’s time to collect Your shipment. In the application form, select Your most convenient parcel locker so that future shipments are delivered exactly there.
If any missing contents, damage, weight discrepancy, or other mismatch with the information in the accompanying documents is found, a report is drawn up and signed by the recipient and our employee. At the same time, the sender may also contact the postal operator to request that the situation be reviewed.
We deliver shipments to You as the recipient or to a person authorised by You. The authorised person can receive shipments at the delivery address, at a customer centre, or at a Post office by presenting a passport or ID card and the Authorisation, or by providing its number.
Set up an Authorisation at a customer centre or Post office: present Your passport or ID card, provide the authorised person’s name, surname, and personal identity number, and choose between an unlimited Authorisation or one valid for a specific period. The authorised person does not need to be present when the Authorisation is set up.
You can also submit Authorisations certified by a notary or by a guardianship authority. Such certification is required to ensure sufficient security that the Authorisation was issued by the correct person, as notarised acts prepared by a sworn notary are public documents and cannot be disputed. The Authorisation must clearly state the right to receive postal shipments.
