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Receive a parcel

Explore the different ways to receive postal small parcels and parcel shipments — at a parcel locker, to Your address, at a Customer Centre, Post Office, or from a postman.

Small parcel locker model

Track shipmant

For private customers

Ways to receive shipments

Receive at a parcel locker

You can receive a shipment at a parcel locker if it was created at another postal parcel locker, a Customer Centre, a Post Office, via the self-service website, or in an online store.
At the parcel locker, the shipment is stored for up to 7 days and is trackable.

At the time of delivery, the addressee will receive an SMS with the parcel locker address and a code to open the compartment.

Parcel locker

Receive at a customer centre

When a shipment is delivered to a Customer Centre or Post Office, the addressee receives an SMS indicating the specific Customer Centre or Post Office where the shipment is available

Pasts customer centre

Receive by courier delivery

Receive Your shipment directly into Your hands at the specified address.
If You are not available at the address at the time of delivery, we will leave a delivery notice inviting You to collect the shipment at a Customer Centre or Post Office.

Courier holding a parcel
Favourite parcel locker

E-invitations

Sign up for e-invitations by providing Your contact details, and You will receive an SMS notification when it’s time to collect Your shipment. In the application form, select Your most convenient parcel locker so that future shipments are delivered exactly there.

Receiving shipments

Damaged shipment

If any missing contents, damage, weight discrepancy, or other mismatch with the information in the accompanying documents is found, a report is drawn up and signed by the recipient and our employee. At the same time, the sender may also contact the postal operator to request that the situation be reviewed.

kastes ilustrācija

Authorisation for receiving shipments

We deliver shipments to You as the recipient or to a person authorised by You. The authorised person can receive shipments at the delivery address, at a customer centre, or at a Post office by presenting a passport or ID card and the Authorisation, or by providing its number.

Setting up an Authorisation

Set up an Authorisation at a customer centre or Post office: present Your passport or ID card, provide the authorised person’s name, surname, and personal identity number, and choose between an unlimited Authorisation or one valid for a specific period. The authorised person does not need to be present when the Authorisation is set up.

Submitting another type of Authorisation

You can also submit Authorisations certified by a notary or by a guardianship authority. Such certification is required to ensure sufficient security that the Authorisation was issued by the correct person, as notarised acts prepared by a sworn notary are public documents and cannot be disputed. The Authorisation must clearly state the right to receive postal shipments.