When the courier is on the way to You, You will receive an SMS with:

• the shipment number,
• the estimated delivery time,
• information on how to redirect the shipment.

This way, You know exactly when to expect the courier and can easily change the delivery if needed.

Won’t be at home at the time of delivery? Redirect Your shipment to the option that suits You best.

You can choose:

• another address,
• a parcel locker,
• or a Customer Centre.

If the free service “Postman at home” is available at Your address, You can also choose it as a delivery option.

Don’t worry if You were not at home at the time of delivery.
If You did not redirect the shipment, the courier will leave a notice and attempt delivery again.

We will try to deliver the shipment to the specified address up to three times.
If delivery is still unsuccessful, the shipment will be placed in storage.

If You still haven’t received Your shipment after repeated delivery attempts, we will store it for a limited time.
You can collect a stored shipment at the Main Post Office, or contact our customer support team to arrange another delivery option.