Receive an SMS or printed invitation to clear your shipment.
Use the unique link in your SMS invitation, or scan the QR code.
Small, simple shipments will arrive in your letterbox, while for larger items you’ll receive an SMS. If you’ve signed up for SMS notifications and selected your preferred parcel locker, we may deliver it there.
For storing a shipment (over 500 g) for more than 10 days at a customer centre or post office, a fee of €1 per day applies. This includes weekends and public holidays.
When buying goods from online shops outside the European Union (EU), VAT can often be paid at the time of purchase if the seller is registered under the EU’s special IOSS scheme.
In this case, VAT is calculated at the Latvian rate and paid immediately. We submit the customs declaration for you, so you receive your shipment already cleared. IOSS applies to shipments up to €150 and does not cover excise goods.
If the seller has provided an invalid or incorrect IOSS number, the shipment must be cleared as a standard import — you will need to submit the declaration yourself and pay VAT.
Shop online outside the EU for up to €150.
VAT will be shown at checkout and included in the item’s price.
Once you’ve paid for the item, there will be nothing more to pay on delivery.
Receive your shipment as usual: at a customer centre or post office, in a parcel locker, or in your letterbox.
Remember that gifts sent from countries outside the EU must be declared to customs by submitting an import customs declaration, regardless of the value of the items in the shipment.
A gift is considered to be:
To ensure your gift reaches its destination without delays, the sender must specify exactly what is in the shipment — the name, weight, and value of each item. Descriptions like “gift” or “souvenir” are not enough, as they don’t provide clear details about the contents.
If the shipment information is incomplete, we’ll ask you to clarify it. Only the sender can confirm the type of shipment and its contents. A customs declaration must include a statement from the sender confirming the shipment is a gift and specifying exactly what is inside.
You can clear gifts quickly and easily using the Post’s online tool at atmuito.pasts.lv, using the unique link received by SMS or a printed invitation with a QR code.
Gifts valued up to €150 can also be cleared at a customer centre or post office.
For higher-value gifts, our customs specialists will help with clearance.
Contact support| Value of the shipment | atmuito.pasts.lv EUR (incl.VAT) | post office/customer centre* | customs brokerage support |
|---|---|---|---|
| up to 150 €, no excise goods | 1.28 | 5.99 € | 5.99 € * * |
| Above 150 € to 1000 €, no excise goods | 5.99 € | - | 5.99 € * * |
| Above1000, excise goods and goods subject to restrictions | 30.25 € | - | - |
If you’ve cleared a shipment through customs but want to return it to the sender, you can reclaim the taxes you paid.
If you used our brokers for customs clearance, please contact us.
If you completed the customs clearance yourself via the VID EDS system, submit a post-clearance application for the import customs declaration to VID.
In line with European Union sanctions, we have stopped clearing shipments containing goods from Russia and Belarus. This applies to goods originating in these countries as well as shipments destined for Russia or Belarus.
According to EU rules, it is prohibited to sell, supply or export a wide range of consumer goods directly or indirectly to these countries. This list is regularly updated, and the ban applies to everyone — both businesses and private individuals.
As before, customers remain responsible for complying with these sanctions. If a shipment meets the rules, it can be cleared individually using the State Revenue Service (VID) EDS system.
