If you are a contract customer, you can request an address change through the Postal Services Sales Department.
The application will be reviewed within three working days.
You may download the form or submit a free-form application.
You can request an address change at any customer centre or post office.
Bring the completed application and the original receipt or posting confirmation.
If you know the shipment number, visit a customer centre or post office and fill out the application form.
If the application concerns a specific registered or insured domestic shipment, the recipient’s name or details can be changed or corrected.
The application will be reviewed within three working days.
You may download the form or submit a free-form application.
Visit any customer centre or post office and:
Please contact the sender – only the sender can request changes to recipient information.
If you need a signature or exact delivery date for a registered or insured domestic shipment, you can request a proof of delivery within six months from the date the item was posted.
You may download the form or submit a free-form application.
You can request the service at any customer centre or post office by:
If you know the shipment number, visit a customer centre or post office and submit an application.
Both you as the sender and the recipient may request an extension of the storage period at a customer centre or post office — for up to two months from the date of arrival.
Your application will be reviewed within three working days.
You may download the form or submit a free-form application.
Visit any customer centre or post office, fill in the application, and present the original receipt or proof of posting.
Know the shipment number? Fill in the application and request the service at any customer centre or post office.
If you are the sender, you can request to increase or decrease the previously specified COD amount.
Important: The new COD amount must not exceed the insured value of the shipment.
Your application will be reviewed within three working days.
You may download the form or submit a free-form application.
Visit any customer centre or post office, fill in the application, and present the original receipt or proof of posting.
Please contact the sender – only the sender can request a change to the COD amoun
If the shipment has not yet been delivered to the recipient, you as the sender can request to withdraw it and have it returned.
The postage fee will not be refunded if:
Your application will be reviewed within three working days.
You may download the form or submit a free-form application.
Visit any customer centre or post office, submit your application, and present the original receipt or proof of posting.
Please contact the sender – only the sender can request shipment withdrawal.
If you, as the sender or recipient, need a signature or the exact delivery date of a registered or insured domestic shipment, you may request a delivery confirmation within six months of the posting date.
Your application will be reviewed within two working days.
You may download the form or submit a free-form application.
Visit any customer centre or post office, complete the application, and present the original receipt or proof of posting.
Know the shipment number? Then visit any customer centre or post office and submit the completed application.
If you, as the sender or recipient, need confirmation of delivery, a signature, or the exact delivery date for a registered or insured domestic shipment, you can request this information between six months and two years after the shipment was sent.
Your application will be reviewed within two working day
Submit your application at any customer centre or post office. Bring the completed form and the original receipt or proof of posting.
Know the shipment number? Fill out the application and bring it to your nearest customer centre or post office.
If your parcel locker shipment has been lost or damaged, you can request more information and submit a compensation claim.
To review your application in accordance with Cabinet regulations, please ensure it contains all necessary details.
Your claim will be assessed based on Cabinet Regulation No. 227 – "Noteikumi par kārtību, kādā pasta komersants izmaksā atlīdzību par iekšzemes pasta sūtījumu nozaudēšanu, to satura bojājumu vai iztrūkumu."
If your shipment has been returned due to the presence of prohibited items, you as the sender can request a refund of the postage fee by submitting an application via email.
Please note:
A processing fee will be deducted from the refund amount in line with Latvijas Pasts’ service tariff guide.
Prepare your application and send it to our customer support team at: info@pasts.lv
You can view the applicable tariffs here:
Tariff book
If you’ve sent shipments in bulk, you can request a duplicate of the original shipment list.
The service fee is calculated in accordance with Latvijas Pasts’ service tariff guide.
Submit your completed application at any customer centre or post office.
You can view the applicable tariffs here:
Tariff book
Per shipment
2,20 €
excluding VAT
Per shipment
2,20 €
excluding VAT
Per shipment. No charge applies if the “Proof of delivery” service was ordered but not received.
2,20 €
excluding VAT
Per shipment.
2,20 €
excluding VAT
Per shipment.
2,20 €
excluding VAT
Upon return, the sender covers any additional actual costs incurred.
3,53 €
excluding VAT
Per shipment.
10 €
excluding VAT
Per shipment.
10 €
excluding VAT
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