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Accessibility Statement

SJSC Latvijas Pasts (hereinafter – the Post), in accordance with the Cabinet of Ministers Regulations No. 445 of 14 July 2020 “Procedure by which institutions publish information on the internet” (hereinafter – Regulations No. 445), is committed to ensuring the accessibility of its website.

This accessibility statement applies to the website pasts.lv.

The website has undergone a simplified accessibility evaluation, based on the Guidelines for assessing the impact of compliance with accessibility requirements for institutional websites and for justifying disproportionate burden prepared by the Ministry of Environmental Protection and Regional Development (VARAM).

 

How accessible is this website?

The pasts.lv website of SJSC Latvijas Pasts is partially compliant with the requirements.

  • Due to the Post’s visual identity, some texts and elements do not provide sufficient colour contrast.

The website was last evaluated on 10 June 2025 by the Service Development Department of SJSC Latvijas Pasts.

Supporting document:
Accessibility assessment protocol form

 

Accessibility alternatives

To receive content that is currently not accessible, please contact us by email: 
info@pasts.lv

 

Feedback and contact

We are continuously working to improve the accessibility of this website.

If you encounter any issues not mentioned in this statement, or if you wish to receive inaccessible content in another format, please contact us:

  • Email: info@pasts.lv
  • Phone: 27008001
  • Address: Ziemeļu iela 10, Lidosta "Rīga”,
Mārupes pagasts, Mārupes novads, LV-1000

We will review your request and provide a response within 7 days.

 

Submitting complaints

The department responsible for website accessibility at our institution is the Service Development Department.

If you are not satisfied with our response to your request or complaint regarding website accessibility, you may submit a complaint to the Ombudsman of the Republic of Latvia:

 

Preparation of this statement

This statement was prepared on 10 June 2025.
It was last reviewed on 30 June 2025.

Contact

Customer support

Working hours:

Mon: 08:00 – 20:00

Tue: 08:00 – 20:00

Wed: 08:00 – 20:00

Thu: 08:00 – 20:00

Fri: 08:00 – 20:00

Sat: 09:00 – 17:00

Sun: 09:00 – 17:00

Submitting complaints

The department responsible for website accessibility in our institution is the Customer Experience Management Department – Product and Development Division.

If we have not responded appropriately to your request or complaint regarding the accessibility of website content, you have the right to submit a complaint to the Ombudsman of the Republic of Latvia.

Problem report

Problem reports are reviewed during the working hours of the Postal customer support team.