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Receiving shipments at a customer centre or post office

You can collect registered or insured shipments at a customer centre or post office.

Postal network

Track shipment

Receiving a notification about your shipment

When you receive a notification in your letterbox or by SMS about collecting a shipment at a customer centre or post office, you can request delivery to the specified address.

This service can be requested by calling the phone number provided in the notification.
The delivery fee will be collected upon handing over the shipment.

Good to know:

 

  • To collect a registered or insured shipment at the designated customer centre or post office, you must present an identity document.
  • With a driving licence, you can collect a registered or insured shipment valued up to €150.
  • A shipment can be collected without the notification slip if you know the shipment number.
  • To save time and effort, you can authorise another person to collect your shipments. The authorised person must present the authorisation form together with their ID document at the customer centre or post office.
Registered and insured mail

Faulty shipment

If any damage or discrepancies are found, a report will be drawn up, and either the recipient or the sender must submit an application to resolve the situation.

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Service

Authorisation to collect shipments

To save time and effort, you can authorise another person to collect your postal shipments. The authorised person must present the authorisation form together with their passport or ID card.

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All delivery options

Parcel Locker

You can receive shipments at a Parcel Locker from other Parcel Lockers, customer centres, post offices, by courier, and from online stores.

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Courier

Registered or insured shipments can be delivered directly to your hands at the address indicated on the shipment.

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Customer centre or post office

Registered or insured shipments can be collected at a customer centre or post office.

Learn more
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