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You can change the initial conditions of delivery and receipt of a postal item by drawing up a relevant application on system Mans Pasts, at a post office submitting a relevant application or by drawing up the electronic application and making a non-cash payment. Please see additional information here.
Companies that have an agreement concluded with “Latvijas Pasts” are offered to include the fee for applications in their monthly fee. Send a filled-in application along with the necessary additional documents to the Service Sales Department of “Latvijas Pasts” at Ziemelu Street 10, Riga International Airport, Marupe District, LV-1000 or to e-mail uznemumiem@pasts.lv, according to the laws and regulations on the preparation of electronic documents.
Forwarding a particular registered postal item to another address in Latvia or correcting the incorrect address specified on an item.
In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
If you are the addressee and you know the tracking number, you can apply for the service at any post office by submitting a completed application (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
The application is reviewed no later than within three business days.
| Type of application | EUR |
| Changing the Address of a Postal Item (for each item) | 2,20 |
You can download the application form here or draw up a free-form application.
Changing the addressee of a single registered domestic postal item.
In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.
If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for changing the addressee.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application for changing the addressee must include the following information:
The application will be reviewed no later than within three business days.
| Type of application | EUR |
| Changing the Addressee of a Postal Item (for each item) | 2,20 |
You can download the application form here or draw up a free-form application.
The sender and the addressee shall be entitled to request information on delivery of the item within six months from the day of submitting a registered or insured domestic postal item for postage, if you need a signature and the exact date of delivery of the item.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”). If the additional service “Advice of Delivery” was used when registering the postal item, but no advice has been received, the sender shall not be charged the service fee.
If you are the addressee and you know the tracking number, you can apply for the service at any post office by submitting a completed application (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
The application is reviewed within a month.
| Type of application | EUR |
| Advice of Delivery (Advice) (for each item) | 2,20 |
You can download the application form here or draw up a free-form application.
The sender and the addressee shall be entitled to prolong the storage term of a postal item at the post office for up to two months as of the day of receipt.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
If you are the addressee and you know the tracking number, you can apply for the service at any post office by submitting a completed application (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
The application is reviewed no later than within three business days.
| Type of application | EUR |
| Prolongation of the Storage Term of a Postal Item | 2,20 |
*Service fee – EUR 1.75 per postal item. In case of parcels and small packets, additional fee for the storage of the item at the post office is charged – EUR 0.50 per day (excluding holidays and public holidays). Storage fee is not charged for international small packets, the weight of which does not exceed 500 g.
You can download the application form here or draw up a free-form application.
The sender is entitled to decrease or increase the initially established COD amount.
Attention! The new COD amount also must not exceed the insurance amount of the postal item.
If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for changing the COD amount.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
The application is reviewed no later than within three business days.
| Type of application | EUR |
| Changing the COD Amount of a Postal Item | 2,20 |
You can download the application form here or draw up a free-form application.
The sender is entitled to receive back the registered postal item they have mailed.
The service can only be provided if the postal item has not yet been delivered to the addressee; to find out, whether the item has been delivered, call the info line for customers of “Latvijas Pasts” – 27008001, 67008001 – or check the status of the item.
If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for cancellation of the postal item.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
To speed up the processing of the application, the sender can pay for the fax service at the post office when submitting the application.
Upon receipt of the returned item, the sender shall bear the additional actual costs, if any (e.g., storage of the postal item).
“Latvijas Pasts” does not pay back the initially charged return fee in the following cases:
“Latvijas Pasts” pays back the initially charged return fee, if the item has not been mailed yet and is located in the post office of dispatch.
| Type of application | EUR |
| Cancellation (Returning) of a Postal Item | 3,53+ actual cost per each postal item |
You can download the application form here or draw up a free-form application.
On delivery of an item up to 6 months, if the service Delivery notice has not been used.
On delivery of an item in a period from 6 months up to 2 years.
(If requested repeatedly after 1 month).
| Type of service | Service fee (EUR) | Applications |
|
Changing the Address of a Postal Item |
2.20 | Application |
|
Changing the Addressee of a Postal Item |
2.20 | Application |
|
Prolongation of the Storage Term of a Postal Item |
2.20 + fee for parcels and small packets, the weight of which exceeds 500 g, is EUR 0.50 per day | Application |
|
Changing the COD Amount of a Postal Item |
2.20 | Application |
|
Advice of Delivery (Advice) |
2.20 | Application |
|
Cancellation (Returning) of a Postal Item |
3.53 + actual cost | Application |
|
Urgent domestic statement on the delivery of a registered item |
10.00 |
|
|
Statement on the delivery of a domestic registered item |
10.00 |
|
|
Duplicate list of bulk postal items |
10.00 |
The service is subject to the value-added tax (21%), which is included in the specified rate.