Insured Postal Items

Registered and traceable items, for which you receive a receipt and which are insured against loss, theft or damage. The insurance amount is set by the sender, but it cannot exceed the value of the contents of the postal item or the amount set by the postal administration by the addressee’s state of residence. These items are delivered to the addressee against a signature for receipt.

You can follow the progress of delivery in section Track your item.

 

Letter

In an insured letter, you can send different types of correspondence, passports, diplomas, birth and marriage certificates, pension and judicial documents, lottery tickets, artwork and other important and valuable items inserted in an envelope.

Insured letters are accepted for mailing domestically and abroad.
 

  • Pay for postage in cash or by card
  • If there is a postage stamp on the envelope, the value of the stamp is not included in the fee
  • Prepare in accordance with the Rules on Consigning Postal Items

Submit it for postage in a dense paper envelope (open) at any post office.

Small Packet

In an insured small packet, you can mail industrial, household, cultural goods, food and other items with or without commercial value.

Insured small packets are accepted for mailing domestically and abroad.

International small packets must not include items that are prohibited from being imported into the country of delivery, as well as items prohibited from being exported from Latvia.

Get more information on prohibitions at the post offices.

Parcel

In an insured parcel, you can mail industrial, household, cultural goods, food and other items with or without commercial value.

Insured parcels are accepted for mailing domestically and abroad.
 

  • Pay for postage in cash or by card
  • Prepare in accordance with the Rules on Consigning Postal Items
  • Submit it for postage at any post office.
  • To accelerate customs clearance for international parcels, fill in this form in English, French or in a language accepted by the destination country

International parcels must not include items that are prohibited from being imported into the country of delivery, as well as items prohibited from being exported from Latvia.

Proof of delivery (POD)

You will receive a notification confirming that the addressee has received the registered and insured postal item.
 

  • Apply for this by filling in CN07 form available at post offices. For domestic postal items, you can use PS4 form, available at manspasts.lv.
  • Pay for postage by sticking postage stamps on postcards, letters and printed papers

In case of other registered items, charges for additional services are included in the total amount.
 

Type of additional service

EUR

Proof of delivery (domestic postal item)

2,20

Proof of delivery (international postal item) 3,00

Additional services are subject to the value-added tax (21%), which is included in the specified rate. 

Cash-on-Delivery (COD) Item

The addressee receives the item only after paying the COD amount you have specified. This amount may not exceed the insurance amount.
 

Apply for this by filling in a form.

For insured domestic postal items:

  • Transfer order PNS-041 – for receiving the COD amount via postal transfer
  • Payment order PNS-020 (for payment to another person’s PSS account) – for transferring the COD to a current account of the postal settlement system (PSS)
  • Transfer order PNS-040 (for payment in cash to a credit institution) – for transferring the COD amount to a current account in a credit institution

The service is available only for domestic mail.
 

Type of additional service EUR
Calculation of COD amount 0,36

Confirmation of the Contents

You receive a postal worker’s confirmation of the contents of the item.

This additional service is offered for insured domestic small packets and parcels. In case of insured letters, confirmation of the contents is mandatory and the fee thereof is included in the total amount.

Apply for this by filling in a form at any post office. When accepting the item, the postal worker compares the contents with the list thereof in the form.
 

Type of additional service EUR
Confirmation of the Contents 25,00

Additional services are subject to the value-added tax (21%), which is included in the specified rate. 

Home Delivery

Additional service is available:

  • Sending domestic parcel, you can pay for delivery of the item directly to the indicated address;
  • Receiving domestic or international parcels or small packets weighing over 500 grams. For domestic and international small packets weighing up to 500 grams are not subject to delivery charges.

If additional service is not chosen, the item can be delivered to the address at the addressee’s request.

Receiving a notification to arrive at the post office to receive the item, call the phone number indicated in the notification and request the additional delivery paid. Additional charges will be paid during delivery of the item.

Applying for an additional service Change the data of a registered mail item, change the delivery address of the shipment and get the shipment at the place of your convenience.

Additional service rate in EUR with VAT 21%

Type of additional services EUR
Delivery paid (per shipment)  4.99

Cumbersome Parcels

You can mail parcels of a non-standard shape and size for domestic parcels - the sum of length and the largest perimeter up to 450 cm, neither dimension may exceed 200 cm.

Weight restrictions are the same as for standard parcels. You may also use additional service “Fragile (Colis Fragile)”.

Label “Cumbersome Parcels (Encombrant)” is put on the item.

Half of the total value of the item is added for “Cumbersome Parcels” and “Fragile (Colis Fragile)” postal items. The additional service fee is added to the total postage fee of the items.

Fragile (Colis Fragile)

You can mail parcels with fragile contents, when special care is needed throughout the delivery.

Pack the parcel according to its weight, shape and content to ensure its preservation during the transportation. Otherwise, we can refuse accepting the particular item.

Weight and dimension restrictions are the same as for standard parcels. You can also use additional service “Cumbersome Parcels”.

Label “Fragile (Colis Fragile)” is put on the item.

Half of the total value of the item is added for “Cumbersome Parcels” and “Fragile (Colis Fragile)” postal items. The additional service fee is added to the total postage fee of the items.

For international shipments, the availability of the additional service is determined by the postal operator of the addressee’s state of residence.

Office Pick-up

A postman visits your office and accepts postal items to be mailed to addressees.

If you are a manager of an office building or there are several offices in the address, use the service “Business Centre Pick-up”.

We accept both domestic and international postal items:

  • Letter mail – ordinary, registered and insured
  • Parcels – ordinary and insured

Documents necessary for submitting postal items to the postman can be prepared at self-service portal Mans Pasts.

Your benefits:

  • You do not have to spend time going to the post office
  • All orders of a particular month in a single invoice
  • In business centres, the service can be used by several companies simultaneously, thus reducing costs
  • You can also submit items not paid for without postal stamps or labels

You can apply for the service by writing to uznemumiem@pasts.lv or fill in the application form at Mans Pasts.

For more information, see here

Type of Postal Item

Examples

Dimensions

Maximum Weight

Letter

Personal correspondence, a bill, a notice

Minimum: 9x14 cm.

Maximum: the sum of the length, width and depth up to 90 cm, neither one of which may exceed 60 cm.

2 kg

Small Packet

Clothes, sweets

Minimum: 9x14 cm.

Maximum: the sum of the length, width and depth up to 90 cm, neither one of which may exceed 60 cm.

For rolls

Maximum: the sum of length and double diameter up to 104 cm, neither one of which may exceed 90 cm.

2 kg

Parcel

Clothes, footwear, food-stuffs

Minimum: 9x14 cm.

Maximum: the sum of length and the largest perimeter up to 200 cm, neither dimension may exceed 105 cm.

By using additional service “Cumbersome Parcels”, you can mail a bigger parcel or a parcel of a non-standard size.

For a domestic parcel – 20 kg.

The maximum weight of an international parcel is set by the postal operator of the country of delivery.

 

We offer convenient and quick conclusion of agreements on postal services. Concluded agreement provides your company with several benefits:

  • Convenient payment process, making a payment at the end of the month on the basis of an invoice
  • Time saved by using postal services remotely
  • Customized solutions for the use of postal services
  • Prompt service, when using the particular service
  • Individual approach, providing customers with a personal adviser

In case your company is interested in becoming our corporate customer, please call 67008002 or write to uznemumiem@pasts.lv.

Letter

Calculate the postage fee using the Service Rate Calculator.

Small Packet

Calculate the postage fee using the Service Rate Calculator.

Parcel

Calculate the postage fee using the Service Rate Calculator.