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You can change the initial conditions of delivery and receipt of a postal item by drawing up a relevant application on system Mans Pasts, at a post office submitting a relevant application or by drawing up the electronic application and making a non-cash payment. Please see additional information here.
Companies that have an agreement concluded with “Latvijas Pasts” are offered to include the fee for applications in their monthly fee. Send a filled-in application along with the necessary additional documents to the Service Sales Department of “Latvijas Pasts” at Ziemelu Street 10, Riga International Airport, Marupe District, LV-1000 or to e-mail uznemumiem@pasts.lv, according to the laws and regulations on the preparation of electronic documents.
Changing or specifying the addressee’s address for a registered international postal item.
In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.
The service is ensured for international postal items to be mailed, if the addressee’s state of residence provides such a service (see here for the list of countries that do not provide such a service).
The service can be applied for by the sender, in case they establish, for example, that a wrong address or part thereof has been specified on the postal item (for example, wrong apartment or house number, wrong country etc.).
If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for changing the address of the postal item.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
| Type of application | EUR |
| Changing the Address of a Postal Item (per each postal) | 2.20 |
You can download the application form here
Changing the addressee of a single registered international postal item.
In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.
The service is ensured, if the addressee’s state of residence provides such a service (see here for the list of countries that do not provide such a service).
If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for changing the addressee.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application for changing the addressee must include the following information:
| Type of application | EUR |
| Changing the Addressee of a Postal Item (per each postal) | 2.20 |
You can download the application form here
The sender may start searching for a registered international postal item that they have mailed no later that within six months after submitting the postal item for postage*.
Prior to start searching for a postal item, we ask you to check the status of the item or call the info line for customers of “Latvijas Pasts” – 27008001, 67008001.
If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for searching for a postal item.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
| Type of application | EUR |
| Advice of Delivery (Advice) (per each postal) | 5.00 |
If a postal item has not been delivered within a month of its delivery to Latvijas Pasts, no commission is applied.
You can download the application form here
*Taking into account the fact that the storage term of postal items at the post office of delivery is one month, it is not useful to submit the application sooner than within a month after mailing the item.
The sender is entitled to receive back the postal item they have mailed. The service can be provided, if the item has not been delivered to the addressee yet.
The service is ensured for international postal items mailed, if the addressee’s state of residence provides such a service (see here for the list of countries that do not provide such a service).
If you are the addressee - you have to contact the sender, and they shall contact “Latvijas Pasts” with an application for cancellation of the postal item.
If you are the sender - you can apply for the service at any post office by submitting a completed application and presenting the original check or receipt of the postage (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
| Type of application | EUR |
| Cancellation (Returning) of a Postal Item | 3.53+actual costs per each postal |
To speed up the processing of the application, the sender can pay for the fax service at the post office when submitting the application.
The sender shall cover additional actual costs related to transporting the postal item. “Latvijas Pasts” does not pay back the initially charged return fee, if the sender has paid for the postal item with postage stamps.
“Latvijas Pasts” pays back the initially charged return fee, if the item has not been mailed yet and is located in the post office of dispatch, and has not been transferred to the next postal processing facility.
You can download the application form here.
On delivery of an item up to 6 months, it the service Delivery notice has not been used.
On delivery of an item in a period prom 6 months up to 2 years.
(If requested repeatedly after 1 month).
Changing or specifying the addressee’s address for an international registered postal item received.
If you are the sender - you can apply for the service contacting the postal operator of the country of dispatch.
If you are the addressee and you know the tracking number, you can apply for the service at any post office by submitting a completed application (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
The application is reviewed no later than within three business days.
| Type of application | EUR |
| Changing the Address of a Postal Item (per each postal) | 2.20 |
You can download the application form here.
Changing the data (name, surname) of the addressee of a single registered international postal item received.
In accordance with the Postal Law and the Universal Postal Convention, the sender shall be responsible for specifying the address on a postal item.
Postal items, for which the data is not specified within a month from the day of receipt of the postal item at the post office, are returned to the sender.
If the sender of an international postal item is an individual / a legal entity:
The addressee has 2 possibilities to receive the postal item:
A new Invitation PS22 with the specified data will be placed in the addressee’s mailbox.
If the sender is a foreign online shop:
At the moment of receiving a postal item addressee must present a personal identification document and a document showing the connection with the particular postal item (printout from online store with visible item number, payment document, etc.).
The addressee shall be entitled to prolong the storage term of an international postal item received at the post office for up to two months as of the day of receipt.
If you are the addressee and you know the tracking number, you can apply for the service at any post office by submitting a completed application (customers, who have entered into an agreement, may apply for the service at the Service Sales Department of “Latvijas Pasts”).
The application must include the following information:
One may submit the filled-in application at any post office. The application is reviewed no later than within three business days.
| Type of application | EUR |
| Prolongation of the Storage Term of a Postal Item (per each postal) | 2.20 |
* In case of parcels and small packets, additional fee for the storage of the item at the post office is charged – EUR 0.50 per day (excluding holidays and public holidays). Storage fee is not charged for international small packets, the weight of which does not exceed 500 g.
If you are the sender - you can apply for the service contacting the postal operator of the country of dispatch.
If you are the addressee - you have to contact the sender, and they shall contact the postal operator of the country of dispatch.
The application must include the following information:
| Type of application | EUR |
| Advice of Delivery (Advice) | 5.00 |
If a postal item has not been delivered within a month of its delivery to Latvijas Pasts, no commission is applied.
You can download the application form here.
| Type of service | Service fee (EUR) | For Postal Items to be Mailed |
For Postal Items Received in Latvia |
| Changing the Address of a Postal Item | 2.20 | Application | Application |
| Changing the Addressee of a Postal Item | 2.20 | Application | - |
| Advice of Delivery (Advice) | 5.00 | Application | Application |
| Prolongation of the Storage Term of a Postal Item |
2.20 + fee for parcels and small packets, the weight of which exceeds 500 g, is EUR 0.50 per day |
- | Application |
| Cancellation (Returning) of a Postal Item | 3.53 + actual costs | Application | - |
|
Urgent domestic statement on the delivery of a registered item |
10.00 | ||
|
Statement on the delivery of a domestic registered item |
10.00 | ||
|
Duplicate list of bulk postal items |
10.00 |
*The service is subject to the value-added tax (21%), which is included in the specified rate.