Latvijas Pasts opens modern concept post office in Cēsis

11.06.2015

The third post office has opened in Cēsis. It is located in the premises of Cēsis train station, at 5 Stacijas laukums. This is the first modern post office in the city, which also provides environment accessibility for people with disabilities. The post office opened its doors to visitors on June 10, together with the unveiling of the revamped Cēsis train station.

To provide more convenient services for customers and improved working conditions for employees, the premises of Cēsis post office No. 2 have been designed in accordance with the contemporary concept for post offices developed by Latvijas Pasts: a modern environment, transparent display of services and products, customer flow management system in compliance with the present-day service requirements and availability of commodities which are in demand at the particular post office. The new post office has four counters to serve the customers. Since Latvijas Pasts has been actively engaged in improvement of environment accessibility, the needs of people with disabilities were taken into consideration when designing Cēsis post office No. 2, resulting in a construction of a cash desk with a low level section, thus providing easier accessibility for people in wheelchairs and ensuring better quality postal services. There are also two screens installed in the new post office, with their height adapted for the visually impaired.

The customer flow at Cēsis post office No. 2 will be regulated by the modern waiting line management system Qminder, which allows the customers to take their ticket remotely by using a mobile application on their smartphone or tablet and get notified about the approximate waiting time, the queue progress and their turn when there are two people before them in the queue. Cēsis post office No. 2 is the ninth office designed to the modern concept of provision of postal services. Currently, this customer flow management system is used in eight other offices of Latvijas Pasts: Rēzekne post office No. 1, Riga post office No. 28 at the State Revenue Service center, Riga post office No. 17 at the shopping mall Domina, Riga post office No. 22 at the shopping mall Alfa, Valmiera post office No. 4, Jelgava post office No. 5, Riga post office No. 25 at the shopping mall Spice and Riga post office No. 50 at the shopping mall Origo. In the long term, it is planned to implement this system at the largest post offices across Latvia.

Additional information: 
Gita Valtenberga,
Head of External Communications Management Division
SJSC Latvijas Pasts
E-mail: gita.valtenberga@pasts.lv
Mobile phone: +371 29283386
twitter.com/latvijas_pasts; facebook.com/latvijas.pasts