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18.02.2017
With a view to improving the customer service experience a total of 32 Latvijas Pasts post offices now offer the opportunity to apply for services remotely using a mobile app of Latvijas Pasts in their phones. It is possible to apply for services remotely in the post offices where queuing ticket machines of the multifunctional In-Out customer flow management system are installed: 16 of these post offices are located in Riga and 16 are situated in Latvian regions. In 2017 it is planned to introduce the customer flow management system in 35 more post offices throughout Latvia, and it is intended to continue this process in the coming years as well.
The possibility to apply for services remotely in any of the 32 post offices is available through both iOS and Android devices. To apply for services, open the Latvijas Pasts mobile app and select the section Pasta nodaļas (Post offices): the post offices where the function is available are marked with a symbol of a ticket.
Choosing a particular post office, it is possible to apply for the necessary service: postal services, receipt of items, a financial transaction, services for business customers (legal entities) or services for young parents (pregnant women and parents who visit the post office with children until the age of seven), who are granted a fast track priority service. Opposite each service there is an indication of the number of customers who also want to use the particular service, which makes it possible to predict the waiting time.
The mobile app shows a reminder at the moment when there are three previous customers remaining in the queue, and it shows a notification when the customer’s turn in the queue has come up, also specifying the servicing counter in the particular post office, which must be approached to receive the required service.
Out of nearly 500 Latvijas Pasts post offices the customer flow management and remote application for services via the In-Out system is currently available in 32 busiest post offices, while the queuing ticket machines without this system operate in 15 post offices throughout Latvia. Gradually, until 2018, it is expected to introduce the multifunctional In-Out system in 35 more post offices. Thus the total number of the post offices equipped with this system will amount to 66.
The Latvijas Pasts mobile app not only offers the opportunity to apply for services in the post offices remotely, but also track a registered item and find the nearest post office as well as its address, opening hours and postcode.
The Latvijas Pasts mobile app can be downloaded here:
iOS: https://itunes.apple.com/us/app/pasts/id671598972?mt=8
Android: https://play.google.com/store/apps/details?id=lv.pasts.app
The list of the post offices offering the opportunity to apply for services remotely is available here.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with more than 4,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by TNS Latvia, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies TNS, Ipsos and Quotas.
Additional information:
Gundega Vārpa
Head of External Communications
Phone: +371 67608505
E-mail: pr@pasts.lv; gundega.varpa@pasts.lv
twitter.com/latvijas_pasts;
facebook.com/latvijas.pasts