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02.03.2017
In order to improve the customers’ convenience and provide more efficient customer service, Latvijas Pasts has extended the opening hours of the 27 biggest and busiest post offices in Riga since the 1st of March 2017. Analysing the accessibility of postal services, Latvijas Pasts is reviewing the availability of the services provided by the post offices in Pierīga (Greater Riga area), and the opening hours in Ķekava post office have been improved already as from the 1st of March. In turn, additional staff continues to work in 20 post offices in Riga and Pierīga to ensure faster delivery of items.
To provide more efficient customer care and ensure more convenient postal services, the Saturday opening hours of the 27 busiest post offices in Riga have been extended by two hours: from now on these post offices will be open to visitors from 10 AM to 3 PM. A detailed list of all the post offices with the extended Saturday opening hours as from the 1st of March 2017 can be viewed here.
Analysing the current situation in the provision of postal services and taking into consideration the need for receiving postal services at the time convenient for the customers, the opening hours have also be changed in Ķekava post office starting from the 1st of March. From now on the post office will be open to visitors from 8 AM to 7 PM one day a week – on Thursdays – and on the rest of the weekdays it will work from 8 AM to 5 PM, just as before.
In order to improve the availability of postal services, Latvijas Pasts is currently also reviewing and analysing the opening hours of other post offices in Pierīga, and, adjustments to the duration of their working time will be made if necessary.
Taking into account the increase in the amount of the international items received and the workload of the post offices, the so-called fast pick-up counters continue to operate in the 20 most visited post offices in Riga and Pierīga. Using the services of the fast pick-up counters, the customers can receive registered letters, small packets and parcels not requiring the payment of the customs duty or cash-on-delivery charges during the busiest working hours every weekday. A list of the post offices with fast pick-up counters and the opening hours of those counters is available here.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with more than 4,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by TNS Latvia, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies TNS, Ipsos and Quotas.
Additional information:
Vineta Danielsone
Public Relations Specialist
Phone: +371 67608504
E-pasts: pr@pasts.lv; vineta.danielsone@pasts.lv
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