Latvijas Pasts opens the first post office which is friendly for new parents

09.03.2017

With the participation of Minister of Transport Uldis Augulis, Manager of the parents’ organisation Mammamuntetiem.lv Inga Akmentiņa-Smildziņa and Chairman of the Board of Latvijas Pasts Mārcis Vilcāns, the company has opened the first post office which is friendly for new parents and which has been established in the premises of Riga post office No. 3 in the shopping centre Mols. This is the first step towards the creation of a more favourable environment for customers in the post offices. In addition to the priority service aimed at new parents, the post office offers a specially designed children’s corner, which helps the youngest customers of the company to get to know the specificities of Latvijas Pasts.

The new-parents-friendly post office is the result of cooperation with the parents’ organisation Mammamuntetiem.lv, based on the organisation’s recommendations on how to organise the work of post offices in the way that is most favourable for new parents. After analysing the customer flow, the first new-parents-friendly post office has been established in the newest Latvijas Pasts post office: Riga post office No. 3 in the shopping centre Mols at 46 Krasta Street.

The new-parents-friendly post office features a number of elements. First, there is a special service button For new parents in the customer flow control system, which provides for the priority service for expecting mothers and new parents with children up to the age of seven. Second, there is a specially created children’s corner, where the fittings are made of Latvian wood and where eco-friendly paints have been used. It has a special design that presents information of the operation of Latvijas Pasts in a fun way. It is possible to “take a ride” in a miniature company’s car across the outline of Latvia, showing the company’s daily mail exchange routes throughout the country, as well as to fill in several different types of postcards.

The new-parents-friendly post office is also marked with a special pictogram, which shows that new parents are particularly welcome in this post office.

The concept of the new-parents-friendly post office is also planned to be gradually implemented in other post offices that are most frequently visited by customers in all Latvian regions.

About SJSC Latvijas Pasts

Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with more than 4,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by TNS Latvia, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies TNS, Ipsos and Quotas.

Additional information:
Gundega Vārpa
Head of External Communications 
Phone: +371 67608505
E-mail: pr@pasts.lv; gundega.varpa@pasts.lv
twitter.com/latvijas_pasts; 
facebook.com/latvijas.pasts