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09.10.2018
Improving the customer service, Latvijas Pasts has already introduced the In-Out customer flow management system in 84 post offices throughout Latvia. This system regulates the customer movement on the spot in the post offices and enables the customers to apply for the services remotely using the mobile app. Continuing to enhance the app, Latvijas Pasts has expanded its functions allowing the customers not only to receive the ticket for the needed service remotely, but also follow the progress of the queue in online mode. Two more post offices – Līvāni post office and Liepāja post office No. 12 – are planned to be equipped with the In-Out customer flow management system by the end of 2018.
To enhance the customer experience, Latvijas Pasts has introduced major changes to its mobile app: when a customer has applied for a postal service remotely and taken out his or her queuing ticket, he or she can see not only the ticket number, but also the number of the people waiting for the particular service before the customer, the progress of the queue and the expected waiting time. If necessary, the queuing ticket may be postponed for five minutes or cancelled. The mobile app informs the customer when there are three previous customers remaining in the queue and when the customer’s turn in the queue has come up, also specifying the number of the counter where the service will be provided.
The Latvijas Pasts mobile app also makes it possible to track a registered item and find the nearest post office as well as its address, opening hours and postcode. The customers of Latvijas Pasts have appreciated the mobile app, pointing out that it is helpful and allows planning of the receipt of postal services, while avoiding unnecessary waste of time in the post office.
The implementation of the multifunctional customer flow management system in Latvijas Pasts has been going on for the past two years, and the number of the post offices equipped with it will amount to 86 at the end of 2018. At present there are 41 post offices fitted with this system in Riga and 43 post offices in other cities of Latvia, such as Aizkraukle, Alūksne, Ādaži, Baldone, Balvi, Bauska, Cēsis, Daugavpils, Dobele, Gulbene, Ikšķile, Jūrmala, Kuldīga, Krāslava, Ķekava, Liepāja, Limbaži, Ludza, Madona, Olaine, Preiļi, Rēzekne, Salaspils, Saldus, Sigulda, Smiltene, Talsi, Tukums, Valka, Valmiera and Ventspils. A total of 84 post offices have been equipped with the customer flow management system so far.
Two more post offices – Līvāni post office and Liepāja post office No. 12 – are planned to be equipped with the customer flow management system by the end of the year.
The list of the post offices offering the opportunity to apply for services remotely is available here.
The remote application service is available on both iOS and Android devices, and in order to use it the Latvijas Pasts mobile app must be downloaded. After selecting the particular post office, which is marked with a symbol of a ticket in the section Pasta nodaļas (Post offices), use the option Pieteikties rindā (Join the queue).
The Latvijas Pasts mobile app can be downloaded here:
iOS: https://itunes.apple.com/us/app/pasts/id671598972?mt=8
Android: https://play.google.com/store/apps/details?id=lv.pasts.app
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with around 4,000 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.
Additional information:
Vineta Danielsone | Public Relations Specialist
Phone: +371 67608504
E-mail: pr@pasts.lv; vineta.danielsone@pasts.lv
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