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13.11.2018
To provide more efficient services to customers and faster processing of postal services in November, Latvijas Pasts is increasing the amount of those post offices where additional staff has been brought in to ensure the delivery of items without delivery charges and where so-called fast pick-up counters have been set up. From November 1, 2018, they are operational in 21 largest and busiest post offices in Riga, Daugavpils, Dobele, and Rezekne, but starting November 15 - also in Bauska.
Starting November 1st, the fast pick-up counters are operating in 21 Riga, Daugavpils, Dobele and Rezekne post offices, whereas from November 15th such pick-up counter will operate in Bauska, too, thus providing faster delivery of items in 22 post offices in total. It is currently planned that the fast pick-up counters will operate until the end of the year, with the extended operational term in case of the necessity.
Using the fast pick-up counters, where no other services are available during the hours with the biggest influx of customers every workday, it is possible to receive registered letters, small packets and parcels not requiring the payment of the customs duty or cash-on-delivery charges.
A detailed list of the post offices with fast pick-up counters for the delivery of items and the opening hours of those counters is available here.
Analysing the current situation regarding the acceptance and delivery of items, the need for additional changes aimed at improving the customer service in the post offices also in December will be assessed.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with around 4,000 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.
Additional information:
Vineta Danielsone | Senior Public Relations Specialist
Phone: +371 67608504
E-mail: pr@pasts.lv; vineta.danielsone@pasts.lv
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