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26.03.2019
Eksprespasts of Latvijas Pasts was recognised as the best express mail service in the world in 2018 among 198 competing member countries of the Express Mail Service (EMS) Cooperative of the Universal Postal Union. It was awarded gold level quality assessment. The performance of express mail services in the EMS companies worldwide was evaluated by the international auditing firm PriceWaterhouseCoopers. The official award ceremony for Eksprespasts of Latvijas Pasts is planned to take place within the EMS General Assembly on the 29th March 2019.
In 2018, the study was carried out in the companies of the EMS Cooperative of the World Postal Union worldwide, in a total of 198 countries, recording, analysing and evaluating, on a quarterly basis, the quality parameters of express mail items, such as timely delivery of items, data exchange, accessibility of customer service and speed of response, increase in the number of export items, full traceability of the item route and other criteria.
In accordance with the study by PriceWaterhouseCoopers, timely deliveries are provided for 99% of the items of Eksprespasts of Latvijas Pasts, accurate data exchange – for 98% of the items, customer service response quality is rated at 95%, increase in the number of export items is 11%, responses to customers over the phone are given within 20 seconds in 85% of cases and item traceability is ensured for all items.
“We work hard to ensure our customers are satisfied, so we do our best to provide our customers with speed, convenience and service. Although we are competing with well-known brands around the world, in many areas we have been the first in terms of ideas, quality and performance, and our customers appreciate it. This is evidenced by the fact that among our customers there are all the largest and best known online stores in the Baltics as well as stores which are not traditional online stores, but which offer e-shopping too. We will not remain complacent with the achievements already at hand and will do everything to become even faster, more comfortable and more accessible,” Ansis Karahons, the Director of the Express Mail Department of Latvijas Pasts, points out.
The results of Eksprespasts of Latvijas Pasts in the PriceWaterhouseCoopers study commissioned by the EMS Cooperative have been corresponding to the top positions in the competition among express mail service companies in both Europe and the world for several years.
Eksprespasts of Latvijas Pasts provides fast delivery services from hand to hand around the world. Using the extensive delivery network of Latvijas Pasts and cooperation partners, the express mail service Eksprespasts is able to deliver items quickly and safely to the most remote corners of the world. Companies are offered a diverse system of item deliveries, providing the most advantageous business solutions and individual approach to each customer.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with around 4,000 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.
Additional information:
Gundega Vārpa | Head of External Communications
Phone: +371 67608505
E-mail: pr@pasts.lv; gundega.varpa@pasts.lv
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