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18.12.2019
To provide a more convenient and friendly service to customers, as well as to speed up customer care at post offices and reduce the consumption of resources of both customers and Latvijas Pasts, from the 1st of January 2020 customers will have the option not to affix postage stamps to pay for registered letter-post items. Postage of letter-post items from that date will be certified by special barcodes, which will be used to mark such items either by post office employees or by customers if they have chosen to process items through Latvijas Pasts self-service website https://new.manspasts.lv/. Customers, such as philatelists, who still prefer to affix stamps to their registered letter-post items, will be able to continue using this traditional payment method.
Since the postage of postal items may vary significantly depending on the weight and types of such items, until now customers and employees of Latvijas Pasts have had to spend a lot of time selecting postage stamps of the suitable face value and affixing them to the items. This technical procedure consumes substantial time and staff resources, which would be more appropriate to devote to customer service. Therefore, from the 1st of January 2020 a decision has been taken on simplified and improved processing of registered letter-post items by allowing customers and post office employees not to affix stamps as a way to certify postage of an item, but to mark items with special barcodes.
When delivering registered letter-post items for processing at Latvijas Pasts post offices, the postal employees themselves will mark the respective items with barcodes, which will certify their postage. In turn, customers who choose to process registered letter-post items through Latvijas Pasts self-service website https://new.manspasts.lv/ will be able to print and paste the relevant barcodes themselves.
In addition, according to the new universal postal service tariff system from the 1st of January 2020, if the customer processes registered and insured items himself or herself through the self-service website https://new.manspasts.lv/, the registration and insurance costs will be lower by 29% than if such items were delivered for processing at post offices.
Those customers for whom it is important to continue to certify the postage of postal items by stamps – mainly philatelists who collect stamps postmarked with various postmarks – will continue to be able to do so also after the 1st of January 2020.
In recent years, Latvijas Pasts has been investing a great deal of work and other resources in modernising its services, enhancing its quality, improving and simplifying customer care and implementing various digital solutions.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with over 3,500 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.
Additional information:
Gundega Vārpa | Head of External Communications
E-mail: pr@pasts.lv; gundega.varpa@pasts.lv
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