Delivery of pensions at the place of residence can be chosen by contacting the State Social Insurance Agency

23.04.2020

Taking into consideration the restrictions put into place in the country to reduce the spread of COVID-19 and the need to minimise exposure during the emergency situation, customers who receive a pension granted by the State Social Insurance Agency (VSAA) in the Postal Payments System (PNS) or on a bank account at a credit institution and who wish to receive it at their place of residence in the future, must submit an application to VSAA.

Since in the circumstances of an emergency part of the population wants to receive their pensions paid by VSAA not at the post office from their PNS account, but at the place of residence, the most convenient way to do so is to submit a relevant application to VSAA. Latvijas Pasts has an agreement with VSAA on the delivery of pensions at the recipients’ places of residence, and this cash delivery service will cost the customer EUR 2.39. The cost of the service provided by Latvijas Pasts to VSAA is lower than the cost of the individual cash payment service from PNS at the customer’s place of residence. 

An application to VSAA regarding a change of the payment address, deciding on further delivery of the pension at the place of residence, can be submitted electronically via the portal Latvija.lv, selecting the e-service Iesniegums iestādei (Application to authority) and expressing one’s wish in a free form. The application can also be sent by post or delivered to any VSAA customer service centre, except at 1 Talejas Street, Riga, and dropped in a specially placed box for applications. 

However, the pension recipient must take into account that when changing the method of receiving the pension, the date of payment may also change. The addresses and opening hours of the VSAA customer service centres can be found here: https://www.vsaa.gov.lv/kontakti/klientu-apkalposanas-darba-laiki/ 

Iveta Daine
Press Secretary
State Social Insurance Agency
e-mail: Iveta.Daine@vsaa.gov.lv   

Gundega Vārpa
Head of External Communications 
Latvijas Pasts
e-pasts: Gundega.Varpa@pasts.lv