During the emergency situation the fact of receipt of registered and insured items will be registered electronically by the postman

24.04.2020

Following the amendments made on the 23^rd of April 2020 to the Cabinet’s Regulations No. 477 of the 15^th of October 2019 – Requirements for the Delivery of Ordinary, Registered and Insured Postal Items, throughout the whole period of the emergency situation postmen of Latvijas Pasts will personally register the fact of delivery of registered and insured items, reducing contact with the customer and eliminating the risk created when the customer signs in the postman’s mobile smart device during the COVID-19 crisis.

Delivery of registered and insured postal items envisages handing them over to the customer against a signature, resulting in direct contact between the postman and the recipient of the item.

Amendments to the Cabinet’s Regulations No. 477 of the 15^th of October 2019 – Requirements for the Delivery of Ordinary, Registered and Insured Postal Items, supplementing them with Section 22, stipulate that “the provision of these Regulations regarding the obligation of the addressee to sign in the information notice area “date and signature” or on the sensor of the hardware for obtaining the image of the signature does not apply during the emergency situation if the postal operator provides documentary or electronic evidence that the particular item has been delivered”. 

Taking into consideration these circumstances, until the termination of the emergency situation Latvijas Pasts postmen will deliver registered and insured letter-post items as before – issuing them to the customer in person and observing all necessary security measures, but with the postman electronically recording the fact of the particular delivery, thus minimising contact with the customer and eliminating the risk created when the customer signs in the postman’s smart device. 

Such a system for registering deliveries in the emergency situation is currently in place in a number of European countries, such as the United Kingdom, Germany, Poland, the Netherlands, Austria, Belgium, Italy, Lithuania, etc. 

About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with over 3,400 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.

Additional information:
Gundega Vārpa | Head of External Communications
E-mail: pr@pasts.lv; gundega.varpa@pasts.lv
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