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10.05.2021
In order to manage to deliver as many postal items as possible and to contribute to their faster movement, starting from the 15th of May 2021 the 14 busiest post offices of Latvijas Pasts in Riga will also be open on Saturdays. Latvijas Pasts encourages customers to use Saturdays as much as possible to collect their items. The mentioned post offices will be open on Saturdays for as long as necessary, depending on the flow of items, and other post offices will be mobilised on Saturdays if needed.
At present the flow of inbound items has increased substantially at some post offices of Latvijas Pasts, with a significant number of items accumulating, which prevents the prompt processing of future items and their further delivery to customers. In order to improve customer service and facilitate faster movement of items, from the 15th of May the 14 busiest post offices in Riga will also be opened on Saturdays: their opening hours will be from 10 AM to 4 PM, and on Saturdays the item delivery service will mainly be provided.
The post offices to be open on Saturdays from the 15th of May are: Riga post office No. 5 at 11 Tilta Street bldg. 3, Riga post office No. 13 at 145 Krišjāņa Valdemāra Street bldg. 1, Riga post office No. 15 at 34 Augusta Dombrovska Street, Riga post office No. 16 at 25 Stūrmaņu Street, Riga post office No. 21 at 7 Ulbrokas Street, Riga post office No. 24 at 430a Brīvības gatve, Riga post office No. 29 at 9 Ruses Street, Riga post office No. 35 at 2a Sesku Street, Riga post office No. 39 at 211 Brīvības gatve, Riga post office No. 55 at 12 Cementa Street, Riga post office No. 58 at 21 Dižozolu Street, Riga post office No. 82 at 120 Augusta Deglava Street, Riga post office No. 83 at 1a Dzirciema Street and Riga item delivery point at 31 Katoļu Street.
Latvijas Pasts urges the customers to be understanding and to use Saturday opening hours in these post offices only for collecting items.
As COVID-19 continues to spread, the negative effects of the virus still have a significant impact on both the flow of inbound items and the provision of services at post offices. The flow of international items is very uneven, with a large volume of items from abroad often incoming at the same time, which arrive at the post offices after processing in the sorting centre of Latvijas Pasts and which have to be delivered to a large number of customers simultaneously. At the same time the possibilities for serving customers at post offices are decreasing: the number of people allowed to be served on site and, consequently, the number of cash register systems has been reduced at several dozens of post offices due to the security requirements.
To address this issue and ensure the fastest possible delivery of postal items, Latvijas Pasts offers various solutions to customers: in addition to extending working hours and opening the busiest post offices on Saturdays, new parcel lockers specifically intended for the collection of items are also placed in post offices or next to them.
In order to avoid spending more time than necessary at a post office, Latvijas Pasts encourages you to use the company’s mobile application, which allows you to register for the service remotely and show up at the post office just in time for receiving your service. More information about remote registration for the services is available here.
As an alternative to receiving registered items at post offices, Latvijas Pasts recommends redirecting these items to any of the Latvijas Pasts parcel lockers throughout the country, using the company’s mobile app. Latvijas Pasts provides customers with the opportunity to remotely redirect any traceable, registered or insured postal item via the mobile app to any of more than 60 parcel lockers of the company across Latvia or to any other address that suits you best.
Latvijas Pasts continues to look for solutions to ensure the optimal operation of the post offices and the delivery of items, taking into account the current situation.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with around 3,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by Kantar TNS, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies Kantar TNS, Ipsos and Quotas.
Additional information:
Vineta Danielsone | Senior Public Relations Project Manager
E-mail: pr@pasts.lv; vineta.danielsone@pasts.lv
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