23.11.2023
The end of the year is the busiest season for item delivery because of the growing volume of e-commerce and Black Friday, Cyber Monday and other deals offered by worldwide online stores. Latvijas Pasts advises consumers not to leave shopping in domestic and international online stores until the last minute, and to send Christmas greetings and presents on time both in Latvia and abroad. As various fraudster activities are also on the rise during this period, Latvijas Pasts directs consumers’ attention to recommendations on how to protect themselves.
Latvijas Pasts recommendations for sending items successfully:
In order for the item to reach the addressee before the upcoming holidays, the company encourages you to prepare the item for sending in time. Latvijas Pasts will deliver the last items before Christmas in Latvia on the 22nd of December, and before the New Year – on the 29th of December. When sending items to countries in the European Union, we invite you to plan dispatch no later than the beginning of December, but to countries on other continents it is preferable to send items by the end of November. When planning the desired time for item delivery, the distance to the addressee’s country should be taken into account: the further the destination, the longer it will take for the item to arrive.
It is important to make sure that the stamps of a suitable face value are affixed to the Christmas greetings: if the item is prepared for sending in the post office, the needed value will be accurately determined by the postal employees, but if the sender affixes the stamps himself or herself, it is recommended to check the information in the Pricelist published on the website of Latvijas Pasts, or use the available service rate Calculator, which is a handy tool for calculating the postage for sending an item.
As international postal items are mostly carried by passenger airplanes, air carriers impose various prohibitions on air mail for security reasons: you may not send a range of household items such as perfumes, batteries and lighters. Each country may also have established additional prohibitions on the acceptance of certain goods as postal items: before preparing a cross-border item for shipping, check whether the selected item is allowed to be imported into the country concerned. This information is available in the Manual for Acceptance of International Postal Items published on the website of Latvijas Pasts.
Please keep in mind that it is prohibited to place money, securities, precious metals, jewels and jewellery in letter-post items: if prohibited goods and items, including money, are detected, they may be confiscated by competent authorities on any section of the item shipping route.
With the increase in e-commerce and the volume of items sent, various fraudster activities such as asking customers in text messages or e-mails to clarify the postal item data allegedly on the Latvijas Pasts website or offering customers in social networks to buy items that have not been collected from Latvijas Pasts at a bargain price are also on the rise. We would like to notify you that Latvijas Pasts never asks customers to enter bank account or payment card data via text messages or e-mails, or to confirm transactions with the Smart-ID/code calculator code. Similarly, Latvijas Pasts never organises sales of unclaimed items.
How can you protect yourself from fraudsters?
Latvijas Pasts reminds you that customer data are safe, and no case of data leakage has been detected in the company. Taking into account the increased fraudster activity, Latvijas Pasts is fortifying and modernising its IT security systems in light of the surge in fraudulent activity in order to prevent such hazards.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services in more than 600 post offices throughout Latvia. The company provides the universal postal service, commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly state-owned company with around 2,500 employees.
Additional information:
Laila Kļaviņa | Head of External Communications
E-mail: pr@pasts.lv; laila.klavina@pasts.lv
Latvijas Pasts social media profiles:
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