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01.07.2014
Latvijas Pasts opens new post office with modern concept; 10 more offices to be upgraded this year
Latvijas Pasts has opened the first post office with a modern functional and design concept, which will provide more convenient services for customers and improved working conditions for employees. The new office is located in the premises of the newly unveiled center of the State Revenue Service in Riga, and it is the 43th post office in the capital and the 621th place of supply of postal services on a nationwide scale. This year, Latvijas Pasts is going to upgrade a total of 10 post offices to the new concept - both in Riga and outside. The opening of the modernized office in Rezekne is scheduled for July.
The modern post office model developed by Latvijas Pasts is based on a number of principles ensuring customer convenience, such as a modern environment, transparent display of services and products, customer flow management system in compliance with the present-day service requirements and availability of commodities which are in demand at the particular post office. This means that the offices will offer different goods according to the customers' habit survey: the main focus in the post offices in Riga and other major Latvian cities is and will be on provision of postal services, while the supply in rural areas will be formed with regard to the demand of the people living in the particular area, which can also be affected by seasonal trends.
The new Riga post office, which has been assigned zip code LV-1028 and which is located at 1 Talejas Street, is not only a newly opened office, but also the first office established in accordance with the modern principles of customer service and display of the goods offered. The functional and design solution lays special emphasis on products that are directly related to the provision of postal services, such as stamps, containers for parcels, mailboxes, etc. and various commodities available at the post office, which are not directly linked to the postal services.
The customer flow at the new office is regulated by the modern waiting line management system Qminder which allows the customers to take their ticket remotely by using a mobile application on their smartphone or tablet and get notified about the approximate waiting time, the queue progress and their turn when there are two people before them in the queue. Currently, this customer flow management system is used in two offices of Latvijas Pasts: the new office at the State Revenue Service center in Riga and Valmiera post office No. 4. By the end of 2014, it is planned to implement this system at another six offices, and over time it will be introduced at the largest post offices across the country.
The newly opened post office at Talejas Street is equipped with a ramp that provides easy access for people with disabilities and parents with prams.
This year, Latvijas Pasts is going to upgrade a total of 10 post offices to the new concept of provision of postal services - both in Riga and outside the capital. The opening of the modernized office in Rezekne is scheduled for July.
Pictures of the new and modern post office can be viewed here.
It should be recalled that since January 1, 2013, in accordance with provisions of the Postal Law, Latvijas Pasts has been providing its services in a completely open postal market. The company has concluded 2013 with a net turnover of EUR 58 million and a profit of EUR 4.5 million.
About SJSC Latvijas Pasts
Latvijas Pasts ensures the widest availability of postal services throughout Latvia by maintaining more than 600 post offices. The primary function of the company is provision of the universal postal service; Latvijas Pasts also provides commercial transport, express mail, payment, press subscription, retail and philatelic services. Latvijas Pasts is a wholly State-owned company with more than 4,200 employees. The quality measurements of Latvijas Pasts domestic mail deliveries are regularly conducted by TNS Latvia, one of the leading market, social and media research agencies in Latvia. In turn, the quality measurements of the cross-border deliveries are provided within the framework of the International Post Corporation through the intermediary of the research companies TNS, Ipsos and Quotas.
Additional information:
Gundega Vārpa,
Head of the External Communications Department
Phone: +371 67608505
E-mail: gundega.varpa@pasts.lv
twitter.com/latvijas_pasts; facebook.com/latvijas.pasts